{"kind":"fault_code","lang":"en","path":"/en/cn/fix/rinnai/11/","canonical":"https://goodhand.app/en/cn/fix/rinnai/11/","indexable":false,"noindex_reasons":["below_threshold"],"title":"Rinnai water heater 11: what it means and when to call a pro · China","description":"Rinnai water heater code 11: The water heater failed to ignite (no flame was detected) and has locked out. What it means, how serious it is and when to call a pro. No pros are listed for this yet. China.","og_image":"https://goodhand.app/en/og/fix/rinnai/11.png?v=ad4feb55","alternates":[],"languages":[{"lang":"en","path":"/en/cn/fix/rinnai/11/"},{"lang":"zh","path":"/zh/cn/fix/rinnai/11/"}],"breadcrumbs":[{"name":"GoodHand","path":"/en/"},{"name":"China","path":"/en/cn/"},{"name":"Fault codes","path":"/en/cn/fix/"},{"name":"Rinnai","path":"/en/cn/fix/rinnai/"},{"name":"Rinnai 11","path":"/en/cn/fix/rinnai/11/"}],"data":{"brand":"Rinnai","brand_slug":"rinnai","code":"11","gas_emergency":null,"coverage":{"appliances":["water heater"],"brands":[{"slug":"navien","name":"Navien","codes":2},{"slug":"rinnai","name":"Rinnai","codes":7}],"complete":false,"statement":"Brands in the catalog for water heater: Navien, Rinnai. The same code on another brand is not in the catalog yet: this list does not mean no other brand uses it, and we do not guess what it means."},"entries":[{"appliance":"water heater","meaning":"The water heater failed to ignite (no flame was detected) and has locked out.","hazard":"gas","fields":{"meaning":"The water heater failed to ignite (no flame was detected) and has locked out.","severity":"stop-now","try_first":null,"do_not":null,"call_pro_if":null,"source":{"url":"https://media.rinnai.us/salsify_asset/s-d7680150-5ee9-4b1f-9f19-b4e6be7a41c4/100000652-Troubleshooting%20TWH%20Diagnostic%20Codes%20(1).pdf","title":"Troubleshooting Tankless Water Heater Diagnostic Codes","publisher":"Rinnai"},"withheld":{"fields":["try_first","call_pro_if"],"reason":"gas_unreviewed","why":"Steps are not shown for this code because no qualified person has reviewed them yet. What is safe: switch it off and call a pro."},"safety":{"hazard":"gas","reviewed":false,"try_first_withheld":true}},"job_type":{"slug":"water-heater-fault","name":"Water heater repair"}}],"lookalikes":[],"cities":[],"brand_path":"/en/cn/fix/rinnai/","related":[{"name":"Rinnai 12","path":"/en/cn/fix/rinnai/12/","code":"12"},{"name":"Rinnai 16","path":"/en/cn/fix/rinnai/16/","code":"16"},{"name":"Rinnai 32","path":"/en/cn/fix/rinnai/32/","code":"32"},{"name":"Rinnai 61","path":"/en/cn/fix/rinnai/61/","code":"61"},{"name":"Rinnai 72","path":"/en/cn/fix/rinnai/72/","code":"72"}],"country":{"code":"CN","name":"China","currency":"CNY"}}}