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Fa'afouga mulimuli: 2026-11-03.","sections":[{"id":"what","h":"O le a le mea o GoodHand","paras":["O GoodHand o se lisi fua e leai se totogi o tufuga, ua tulaga e tusa ai ma galuega ua fa'amaonia. E le o se tasi o itu i so'o se galuega i le va o se tagata faatau ma se tufuga. E le o le pule o galuega po o le sui o so'o se tufuga. E le maua se tupe (silasila i Tau)."],"links":[{"name":"Tau","path":"/sm/costs/"}]},{"id":"accounts","h":"Tusi lesitala ma agent","items":["O oe e nafa ma mea e tutupu i lau tusi lesitala. Teu na'o oe au so'otaga o le ulufale ma au ki.","O le agent o se tusi lesitala e tuto'atasi ma ona ki. O le tagata na fai mai le agent e nafa ma mea e faia e le agent."]},{"id":"rules","h":"O mea e le tatau ona e faia","items":["Fa'atauvaa se galuega po o se fa'amaoniga, po o le talosaga i se isi e fai.","Fa'afoliga o oe o se isi tagata, tufuga po o pisinisi.","Fa'aputuina fa'amatalaga mai GoodHand e sili atu i le saoasaoa e fa'ataga e tapula'a o le API, po o le feagai ai.","Fa'alavelave i se tasi.","Ofo po o le talosaga mo se galuega e le fa'atagaina e le tulafono."]},{"id":"post","h":"O mea e te tu'uina atu","paras":["O mea e te tu'uina atu eau. E te avatu ia GoodHand se laisene e fa'aali ai i le saite, i le app ma le API, ina ia galue le auaunaga. E mafai ona e fa'amauna lau itulau, po o le tape lau tusi lesitala, i soo se taimi. O le Fa'alilolilo e fai mai po o le a le mea e totoe ina ua mae'a."],"links":[{"name":"Fa'alilolilo","path":"/sm/privacy/"}]},{"id":"ranking","h":"Tulaga ma lipoti","paras":["E galue le tulaga e pei ona fa'amatalaina i le Faapefea ona galue, ma e leai se mea e mafai ona faatauina ai se tulaga. E mafai e so'o se tasi ona lipoti se tufuga po o se fa'amaoniga. Atonu matou te fa'amauna itulau po o fa'amaoniga e solia nei tulafono."],"links":[{"name":"O le fa'afefea ona galue","path":"/sm/how-it-works/"}]},{"id":"safety","h":"Saogalemu","paras":["Afai e te manogi i le kesi, vaai i se afi, po o lamatia i se eletise, vala'au muamua le numera e fai ai le fa'afuase'i i lou nofoaga. O fa'amatalaga o faafitauli i GoodHand e faatatau lava. E le o se fa'amaonaga ma e le suitulaga i se tufuga agava'a."]},{"id":"warranty","h":"E leai se fa'amaonaga","paras":["O GoodHand e tu'uina atu e pei ona i ai. E le folafola e avanoa i taimi uma po o le leai o ni mea sese. E le folafola e sau se tufuga, fai se galuega lelei, po o ni se tau talafeagai: o le faamaumauga e fa'aalia ai mea na fa'amaonia, ae le o mea o le a sosoo ai. E o'o i le tulaga e fa'atagaina e le tulafono, e le nafa GoodHand ma se leiloa mai se galuega i le va o se tagata faatau ma se tufuga."]},{"id":"changes","h":"Suiga o nei aiaiga","paras":["Atonu matou te suia nei aiaiga. O le aso i le pito i luga e fai mai po o afea na suia ai. Afai e te fa'aauau pea ona fa'aaoga GoodHand ina ua suia, e fa'atatau ia te oe aiaiga fou."]}],"numbers":{"proof":{"on_site_radius_m":150,"door_code_ttl_sec":120,"hold_after_days":30,"customer_cap_per_master":3,"rung_weight":{"claimed":0.05,"photo":0.15,"on_site":0.4,"confirmed":0.7,"held":1},"imported_confirmed_weight":0.3,"failed_hold_weight":-0.6,"no_show_weight":-1,"request_targets_max":3,"request_ttl_hours":72},"ranking":{"rungs":["claimed","photo","on_site","confirmed","held"],"prior_k":5,"trade_weight":0.5,"neutral_reply_rate":0.5,"decay_km":10,"window_days":365,"score":"shrunk * (0.6 + 0.4 * reply_rate) * 1 / (1 + distance_km / decay_km)","shrunk":"n / (n + prior_k) * raw + prior_k / (n + prior_k) * city_prior","raw":"sum(rung_weight * jobs_of_type) + trade_weight * sum(rung_weight * jobs_of_trade) + failed_holds * failed_hold_weight + no_shows * no_show_weight"},"import_limits":{"perDay":200,"linkTtlDays":30,"reviewMinResolved":10,"reviewDisputeShare":0.1},"phone_only_acts":["door_scan_start","finish_location","customer_confirm","hold_answer"],"facts":{"sessionDays":90,"linkHours":24,"anonymousIdleDays":180,"homeRes":7,"homeKm2":5.2,"requestRes":8,"requestKm2":0.7,"problemPhotoDays":90,"inboundMailDays":30,"logDays":30,"backupDays":7,"rateWindowHours":2,"eventDays":30,"netDays":30}},"commit":"8f5f3b6c76a0"}}