{"kind":"privacy","lang":"to","path":"/to/privacy/","canonical":"https://goodhand.app/to/privacy/","indexable":false,"noindex_reasons":["below_threshold"],"title":"Fakapulipuli 'i he GoodHand: ko e hā 'oku tauhi, ko hai 'oku sio, pea founga hano tāpuni","description":"Ko e ngaahi fakamatala fakafo'ituitui kotoa 'oku tauhi 'e he GoodHand, 'a e lōloa 'o e tauhi, ko hai 'oku sio ki he hā, founga hano tāpuni 'o ho akauni, mo e ngaahi kautaha kehe 'oku ngāue'aki 'a e fakamatala.","og_image":"https://goodhand.app/to/og/site.png?v=1","alternates":[],"languages":[{"lang":"to","path":"/to/privacy/"},{"lang":"en","path":"/en/privacy/"},{"lang":"es","path":"/es/privacy/"},{"lang":"pt","path":"/pt/privacy/"},{"lang":"fr","path":"/fr/privacy/"},{"lang":"de","path":"/de/privacy/"},{"lang":"it","path":"/it/privacy/"},{"lang":"pl","path":"/pl/privacy/"},{"lang":"uk","path":"/uk/privacy/"},{"lang":"tr","path":"/tr/privacy/"},{"lang":"hi","path":"/hi/privacy/"},{"lang":"id","path":"/id/privacy/"},{"lang":"ja","path":"/ja/privacy/"},{"lang":"zh","path":"/zh/privacy/"},{"lang":"ar","path":"/ar/privacy/"},{"lang":"ca","path":"/ca/privacy/"},{"lang":"fa","path":"/fa/privacy/"},{"lang":"sq","path":"/sq/privacy/"},{"lang":"hy","path":"/hy/privacy/"},{"lang":"nl","path":"/nl/privacy/"},{"lang":"sv","path":"/sv/privacy/"},{"lang":"az","path":"/az/privacy/"},{"lang":"bs","path":"/bs/privacy/"},{"lang":"bn","path":"/bn/privacy/"},{"lang":"bg","path":"/bg/privacy/"},{"lang":"ms","path":"/ms/privacy/"},{"lang":"dz","path":"/dz/privacy/"},{"lang":"be","path":"/be/privacy/"},{"lang":"el","path":"/el/privacy/"},{"lang":"cs","path":"/cs/privacy/"},{"lang":"da","path":"/da/privacy/"},{"lang":"am","path":"/am/privacy/"},{"lang":"et","path":"/et/privacy/"},{"lang":"fi","path":"/fi/privacy/"},{"lang":"fo","path":"/fo/privacy/"},{"lang":"ka","path":"/ka/privacy/"},{"lang":"hr","path":"/hr/privacy/"},{"lang":"ht","path":"/ht/privacy/"},{"lang":"hu","path":"/hu/privacy/"},{"lang":"he","path":"/he/privacy/"},{"lang":"is","path":"/is/privacy/"},{"lang":"ky","path":"/ky/privacy/"},{"lang":"km","path":"/km/privacy/"},{"lang":"ko","path":"/ko/privacy/"},{"lang":"kk","path":"/kk/privacy/"},{"lang":"lo","path":"/lo/privacy/"},{"lang":"si","path":"/si/privacy/"},{"lang":"lt","path":"/lt/privacy/"},{"lang":"lb","path":"/lb/privacy/"},{"lang":"lv","path":"/lv/privacy/"},{"lang":"ro","path":"/ro/privacy/"},{"lang":"sr","path":"/sr/privacy/"},{"lang":"mk","path":"/mk/privacy/"},{"lang":"my","path":"/my/privacy/"},{"lang":"mn","path":"/mn/privacy/"},{"lang":"tl","path":"/tl/privacy/"},{"lang":"mt","path":"/mt/privacy/"},{"lang":"dv","path":"/dv/privacy/"},{"lang":"ny","path":"/ny/privacy/"},{"lang":"no","path":"/no/privacy/"},{"lang":"ne","path":"/ne/privacy/"},{"lang":"ur","path":"/ur/privacy/"},{"lang":"ru","path":"/ru/privacy/"},{"lang":"rw","path":"/rw/privacy/"},{"lang":"sl","path":"/sl/privacy/"},{"lang":"sk","path":"/sk/privacy/"},{"lang":"so","path":"/so/privacy/"},{"lang":"th","path":"/th/privacy/"},{"lang":"tg","path":"/tg/privacy/"},{"lang":"tk","path":"/tk/privacy/"},{"lang":"sw","path":"/sw/privacy/"},{"lang":"uz","path":"/uz/privacy/"},{"lang":"vi","path":"/vi/privacy/"},{"lang":"bi","path":"/bi/privacy/"},{"lang":"sm","path":"/sm/privacy/"},{"lang":"zu","path":"/zu/privacy/"}],"breadcrumbs":[{"name":"GoodHand","path":"/to/"},{"name":"Fakapulipuli 'i he GoodHand","path":"/to/privacy/"}],"data":{"slug":"privacy","h1":"Fakapulipuli 'i he GoodHand","lead":"'Oku lisi 'e he peesi ni 'a e me'a 'oku tauhi 'e he founga fekau'aki mo e kakai, na'e lau mei hono database mo hono seti. 'Oku 'ikai ha tala'ofa 'oku 'ikai tauhi 'e he kouti.","sections":[{"id":"summary","h":"Fakanounou nounou","items":["'Oku 'ikai te mau fakatau ho'o fakamatala, pea 'oku 'ikai te mau vahevahe ho'o fika telefoni pe 'api, tukukehe ange ho'o 'api ki he tufunga 'okú ke fili.","'Oku 'ikai te mau kole ho'o fika telefoni. 'Okú ke 'alu hake 'aki ha 'imeili, pe 'ikai ha me'a kapau 'okú ke kole pē ki ha tufunga mei ho'o telefoni.","'Oku 'alu pē ho'o 'api 'i he hala ki he tufunga 'okú ke fili. 'Oku tamate'i ia 'i he tāpuni 'a e kole, pea 'i he 'aho 'e 30 'i he fakamuimui taha hili 'a e fakapapau'i 'o e ngāue.","'Oku mau tauhi pē ho'o feitu'u ko ha ki'i sela mape iiki, ko e fuoloa 'o ha feitu'u nofo'anga (0.7 km2), 'ikai ko ha 'ilonga pē.","'Oku 'i ai ha ngaahi kautaha kehe 'oku nau fakalele fakamatala maʻa kimautolu, hangē ko e hosting mo e AI 'oku lau ho'o palopalema. 'Oku lisi kinautolu 'i lalo 'i he \"Ko hai kehe 'oku ne fakalele fakamatala\"."]},{"id":"stored","h":"Ko e me'a 'oku tauhi","table":{"head":["Fakamatala","Ko e hā pau","Lōloa fēfē"],"rows":[["Akauni","'Adres īmeili (ma'á e kakai 'oku hū 'aki 'a e īmeili), hingoa 'oku hā, lea 'o e fakahoko, pe ko ha tokotaha pe ko ha 'ejeni, fakamatala 'o e 'ejeni, 'a e taimi na'e ngaohi ai. 'Oku 'ikai ha fo'i lea fakapulipuli.","'Oua ke tāpuni 'a e akauni. 'Oku fakangata 'a e īmeili, hingoa mo e fakamatala 'i he tāpuni."],["Ngaahi seisini hū","Ko e hash 'o e tokeni 'o e seisini ('ikai ko e tokeni), 'a e mata'itohi 'e 300 'uluaki 'o e user agent 'o ho polausa, 'a e taimi na'e ngaohi mo e taimi 'e fakangata ai.","'Aho 90, pea toki tāpuni."],["Ngaahi link hū","Ko ho 'adres īmeili mo e hash 'o e link 'e taha pē.","'Oku ngāue 'a e link 'i he houa 24. 'Oku tāpuni 'a e lekooti 'i he 'aho 7 hili 'ene fakangata."],["Ngaahi ki API mo e ngaahi fakamafai","Ko e hash 'o e ki taki taha ('ikai ko e ki pē), hono ngaahi scope, lēipolo mo e taimi faka'osi ngāue'aki, pea mo e me'a na'e fakamafai'i 'e ha tokotaha ki ha 'ejeni.","'Oua ke 'ave pe tāpuni 'a e akauni."],["Ngaahi fōnō","Ko e ki ma'a 'o ha fōnō na'á ne fakahoko ha sikeni 'o e matapā, fakamo'oni'i ha fakatātā pe fakapapau'i ha ngāue, mo e taimi 'uluaki mo e taimi faka'osi na'e sio ai.","Ke a'u ki he holoki 'o e 'akauni, tuku kehe kapau 'oku te'eki ai ke 'ikai toe kau ha ngāue pe fakatātā ki he telefoni ko ia."],["Ngaahi 'akauni 'ikai hingoa","'Akauni telefoni 'oku 'ikai ha imeili, 'oku fakatupu 'i he'ete kole ha tufunga 'o 'ikai hū ki he 'akauni.","Holoki hili 'a e 180 'aho kapau 'oku 'ikai ha sesini, kole pe ngāue."],["Ngaahi feitu'u","'Api 'o e tufunga ko ha sela 'i he mape (hekisakoni 'oku ofi ki he 5.2 km2, H3 resolution 7); 'oku fakafuofua 'a e kumi mei he loto 'o e sela ko iá, 'ikai ko ha tu'asila 'o e hala. Ko e feitu'u 'o ha kole ko ha sela si'isi'i ange (ofi ki he 0.7 km2, resolution 8) mo hono kolo.","Ke a'u ki he 'i ai 'a e profile pe kole."],["Tu'asila 'o e hala","Ko e tu'asila 'oku taipe 'e he kasitomā 'i ha kole. 'Oku tauhi fakapulipuli'i (AES-256-GCM) mo ha 'osi ('key) 'oku tauhi 'i tu'a mei he database.","Holoki 'i he faka'osi pe tāpuni 'a e kole, 'i he fakangata 'a e ngāue pe lipooti 'oku 'ikai ha'u 'a e tufunga, pea 'i he 'osi 'a e 30 'aho hili 'a e fakapapau'i 'e he kasitomā."],["Feitu'u 'o e sikeni 'o e matapā","Ko e ngaahi kootineiti 'o e telefoni 'a e kasitomā lolotonga 'a e 'asi 'a e koloa 'o e matapā.","'Oku holoki 'a e ngaahi kootineiti 'a e kasitomā hili 'a e sikeni pe hili 'a e 120 sekoni. 'Oku tauhi pē 'a e mama'o 'i he mita 'i he vaha'a 'o e ongo telefoni."],["Ngaahi kole","Ko e me'a na'a ke tohi, ko e fakatātā 'o e palopalema, ko e faka'ilonga 'o e ngāue mo e ngaahi taimi. 'Oku malava ke lau 'e ha motolo AI 'a e fakatātā mo e ngaahi lea (sio ki he 'ū toe 'oku tokanga'i 'a e data).","'Oku nofo 'a e tohi mo e lekooti 'o e kole. 'Oku holoki 'a e ngaahi fakatātā 'o e palopalema mei he tauhi hili 'a e 90 'aho. 'Oku tu'u 'a e kole 'i he houa 'e 72."],["Ngaahi fakatātā 'o e ngāue","Ko e ngaahi fakatātā 'i mu'a mo e hili 'oku toki 'ave 'e he tufunga, mo e taimi mo e telefoni na'e fakamo'oni ki ai.","'Oku tauhi ko ha konga 'o e lekooti 'o e fakamo'oni. 'Oku 'ikai ha tu'unga holoki 'otomātiki 'i he taimi ni."],["Ngaahi ngāue","Ko e tufunga mo e kasitomā ('i he 'akauni), ko e fa'ahinga ngāue, ko e sela 'o e feitu'u, ko e totongi na'e lea'aki 'e he tafa'aki taki taha, ko e tā 'o e fakamo'oni 'a e kasitomā kapau na'e 'oatu, ko e mama'o 'i he vaha'a 'o e ongo telefoni, pea mo ha lekooti 'oku 'i ai 'a e taimi 'o e me'a na'e hoko.","'Oku tauhi ke kakato pē 'a e lekooti 'o e fakamo'oni 'a e tufunga. 'Oku toʻo 'e he holoki 'oho 'akauni ho hingoa mei ha ngāue, 'ikai ko e ngāue."],["Kasitomā kuo 'osi hū mai mei mu'a","Ko e tu'asila imeili 'o e kasitomā ke a'u ki he'ene fakapapau'i 'a e ngāue, mo ha hash 'e taha-fakatonu 'okú ne tuku ke lau 'e he fakaleveleva 'a e kasitomā 'e taha 'i he founga 'e taha pē. 'Oku ngāue'aki 'a e hingoa 'o e kasitomā 'i he imeili ka 'oku 'ikai tauhi.","'Oku holoki 'a e tu'asila 'i he'ene fakapapau'i 'e he kasitomā. 'Oku nofo 'a e hash."],["Ngaahi lipooti fekau'aki mo ha tufunga","Ko e 'uhinga, ko e me'a na'a ke tohi, mo ho'o imeili 'o kapau pē na'a ke fili ke tuku. 'Oku 'ikai ke pehē ki he tufunga pe ko hai na'e lipooti.","'O a'u ki he tamate'i 'o e akauni 'a e tufunga. 'Oku toʻo ho'o imeili 'i ho'o tamate'i ho akauni."],["'Akauni Google pe Microsoft kuo fakahoko (ngaahi tufunga)","Ko e tu'asila 'o e puha mēili, ko e ngaahi fa'ahinga ngāue na'a ke fakaingá (ngaahi kontakí, lau mēili, 'ave mēili) mo e ngaahi token 'o e hū, fakapulipuli'i. 'Oku lau pē 'a e ngaahi kontakí mo e mēili 'i he'ete kole ha hū mai pe sikeni.","Ke a'u ki he'ete motuhi. 'Oku ne taimi'i 'a e hū 'i he kautaha pea holoki 'a e ngaahi token."],["Mēili kuo toe 'ave","Mēili 'oku 'ave ki he tu'asila toe 'ave 'a e GoodHand 'a e tufunga, 'o hangē ko 'ene hoko mai, 'i ha tauhi fakafo'ituitui, pea ngāue'aki ke fakatupu ha kole.","Holoki mei he tauhi hili 'a e 30 'aho."],["Ngaahi fakahā","Ngaahi fekau ʻi he app (ko e ngaahi me'a tatau ʻoku ma'u ʻe ha agent ʻaki e webhook pe ʻaki hono tatali ki heʻene events feed), pe kuo ʻaonga ʻa e email, ko e push subscription ʻo hoʻo browser, mo e ngaahi tuʻasila webhook mo e ngaahi signing secret ʻoku lēsisita ʻe ha agent.","Ngaahi fekau mo e events: ʻaho ʻe 30, pea toki tāpuni. Ko e toengá ʻo a'u ki hoʻo tāpuniʻi ʻa e akauni."],["Ngaahi 'initaneti 'oku ke hū mei ai","Ko ha hash 'oku 'i ai 'a e kī 'o e 'initaneti 'okú ke ngāue'aki (ko e tu'asila IPv4 pe ko e tafa'aki 'uluaki 'o ha tu'asila IPv6), 'oku 'ikai ko e tu'asila totonu. 'Oku ngāue'aki pē ke 'ilo ai 'a e tufunga 'oku ne fakapapau'i 'ene ngaahi ngāue 'a'ana.","'Aho 'e 30 hili hono ngāue'aki fakamui, pea tamate'i. 'Oku tamate'i fakataha mo e akauni."],["Ngaahi lekooti mo e ngaahi lau","Ko e laini lekooti 'e taha 'i he kole peesi 'e taha: hala, fa'ahinga 'o e crawler pe tangata, tu'unga. 'Ikai ha tu'asila IP pea 'ikai ha user agent kakato. Ko e ngaahi lau 'o e tapui tu'unga 'oku fakahingoa 'aki ha hash 'o e tu'asila IP. Ko ha lekooti sivi 'o e ngaahi ngāue 'a e 'akauni (ko hai, ko e hā, ko e hā 'a e taimi).","Lekooti 'a e server 'aho 'e 30. Ngaahi lau houa 'e 2. Ngaahi kopi 'o e database 'aho 'e 7. 'Oku 'ikai ha tu'unga holoki 'a e lekooti sivi 'i he taimi ni."]]}},{"id":"public","h":"Ko e me'a 'oku sio ki ai 'a e kakaí","paras":["'Oku fakahā 'e he peesi 'a e tufunga ki he kakaí 'a hono hingoa 'oku fakahā, ngaahi tufunga'anga, kolo, ngaahi lea, lau 'o e ngaahi ngāue 'i he lakanga taki taha, ngaahi lahi 'o e totongi, mo e māhina mo e sela 'o e feitu'u 'o e ngaahi ngāue fakamuimui. 'Oku 'ikai te ne fakahā ha tu'asila, ha kasitomā, pe ko e totongi 'o ha ngāue 'e taha."]},{"id":"who-sees","h":"Ko hai 'oku sio ki he hā","items":["Ko koe, ko ha kasitomā: ho'o ngaahi kole, ngaahi tu'uaki mo e ngaahi ngāue pē 'a koe.","Ko e ngaahi tufunga 'okú ke kole ki ai (ki he 3): ko e palopalema na'a ke fakamatala'i, hono fakatātā mo e feitu'u. 'Ikai ko ho hingoa pea 'ikai ko ho tu'asila.","Ko e tufunga 'okú ke fili: ko e ngāue, ho hingoa 'oku fakahā kapau na'a ke fokotu'u, mo e tu'asila 'o e hala.","Ko ha 'ejeniti: ko e me'a pē na'e 'oatu 'e ha tangata, 'i loto 'i he ngaahi tapu na'á ne fokotu'u.","Ko e kakai 'oku ngāue'aki 'a e GoodHand 'oku nau malava ke lau 'a e database ke fakahoko 'a e ngāue. 'I ai 'oku fakapulipuli'i 'a e tu'asila 'o e hala."]},{"id":"delete","h":"Founga ke holoki ai ho'o data","paras":["'I he app: 'Akauni, pea Holoki 'eku 'akauni. Ki ha 'ejeniti pe ha script: DELETE /api/v1/me mo e body confirm = delete; tānaki ?dry_run=true 'i mu'a ke sio ki he me'a 'e hoko. 'Oku malava ke holoki 'e ha tangata ha 'ejeniti na'á ne fakahā mei hono tafa'aki.","Toʻo he taimi pē ko ia: ho imeili, hingoa mo e fakamatala, ngaahi sesini, ngaahi 'osi API, ngaahi push subscription, ngaahi fakahā, ngaahi webhook, ngaahi fakaa'u na'a ke 'oatu, mo e ngaahi telefoni 'oku 'ikai kau ki ai ha ngāue pe fakatātā.","'Oku 'ikai toki 'ave 'aho ni: 'oku fufū 'a e peesi 'a e tufunga, 'oku 'ikai tape (ko hono hingoa, ngaahi ngāue mo e feitu'u 'oku tu'u pē 'i he lekooti); ngaahi kole, ngaahi ngāue mo e ngaahi fakatātā 'o e ngāue 'oku tu'u pē 'o 'ikai ke 'i ai ho hingoá; 'oku tu'u pē 'a e lekooti sivi. 'Oku 'ave fakataha mo e akaunitá: 'a e ngaahi imeili 'a e kasitomā 'oku kei tatali ki ha link fakapapau'i (te nau 'ikai toe ngāue 'a 'enau link), mo e ngaahi token 'o e akauni Google pe Microsoft kuo fakafehokotaki, ke 'oua toe lava 'e GoodHand 'o lau pe fakahū 'aki iá. 'Oku kei lisi pē 'a GoodHand 'i he akauni ko iá ko ha app kae 'oua kuó ke 'ave ia mei ai, pe motuhi 'i GoodHand 'i mu'a."]},{"id":"others","h":"Ko hai 'oku toe tokanga'i 'a e data","items":["Amazon Web Services: ko e hosting, database, tauhi fakamaau, 'ave 'o e koloa, mo e 'ave mo e tali imeili.","Anthropic: 'i he lau 'o ha palopalema, 'oku 'ave ki he API 'a Anthropic 'a e fakatātā (kapau 'i ai), ho'o ngaahi lea, ho'o lea mo e lisi 'o e ngaahi fa'ahinga ngāue. 'Ikai ha toe me'a. 'Oku ngāue'aki foki ia ke liliu 'a e tohi 'a e app 'oku fakatupu, 'o 'ikai ha data fakafo'ituitui.","Google pe Microsoft: 'i he'ene fakahoko pē 'e ha tufunga 'a ha 'akauni; 'oku ui kinautolu ke lau 'a e ngaahi kontakí pe mēili 'i he kole.","Ko e push service 'a ho'o browser (Apple, Google, Mozilla pe Microsoft): 'i ho'o 'ā'ā pē 'a e push; 'okú ne 'ave 'a e fakahā.","Ko ha tu'asila pē 'oku lēsisita 'e ha tangata pe 'ejeniti ko ha webhook 'oku ne tali 'a e ngaahi payload 'o e ngaahi me'a 'oku hoko 'a e 'akauni ko iá.","'Oku 'ikai ngāue'aki ha analytics, pule'anga fakamatala fakatau pe fakahoko fakaanga."]}],"numbers":{"proof":{"on_site_radius_m":150,"door_code_ttl_sec":120,"hold_after_days":30,"customer_cap_per_master":3,"rung_weight":{"claimed":0.05,"photo":0.15,"on_site":0.4,"confirmed":0.7,"held":1},"imported_confirmed_weight":0.3,"failed_hold_weight":-0.6,"no_show_weight":-1,"request_targets_max":3,"request_ttl_hours":72},"ranking":{"rungs":["claimed","photo","on_site","confirmed","held"],"prior_k":5,"trade_weight":0.5,"neutral_reply_rate":0.5,"decay_km":10,"window_days":365,"score":"shrunk * (0.6 + 0.4 * reply_rate) * 1 / (1 + distance_km / decay_km)","shrunk":"n / (n + prior_k) * raw + prior_k / (n + prior_k) * city_prior","raw":"sum(rung_weight * jobs_of_type) + trade_weight * sum(rung_weight * jobs_of_trade) + failed_holds * failed_hold_weight + no_shows * no_show_weight"},"import_limits":{"perDay":200,"linkTtlDays":30,"reviewMinResolved":10,"reviewDisputeShare":0.1},"phone_only_acts":["door_scan_start","finish_location","customer_confirm","hold_answer"],"facts":{"sessionDays":90,"linkHours":24,"anonymousIdleDays":180,"homeRes":7,"homeKm2":5.2,"requestRes":8,"requestKm2":0.7,"problemPhotoDays":90,"inboundMailDays":30,"logDays":30,"backupDays":7,"rateWindowHours":2,"eventDays":30,"netDays":30}},"commit":"668748912eba"}}