{"kind":"privacy","lang":"zu","path":"/zu/privacy/","canonical":"https://goodhand.app/zu/privacy/","indexable":false,"noindex_reasons":["below_threshold"],"title":"Ubumfihlo ku-GoodHand: okugcinwayo, ogubona, indlela yokukususa","description":"Zonke izinhlobo zedatha yomuntu egcinwa yi-GoodHand, isikhathi esigcinwa ngaso, ongubona ini, indlela yokususa i-akhawunti yakho, nokuthi ngabe amanye amakhamphani aphatha idatha yini.","og_image":"https://goodhand.app/zu/og/site.png?v=1","alternates":[],"languages":[{"lang":"zu","path":"/zu/privacy/"},{"lang":"en","path":"/en/privacy/"},{"lang":"es","path":"/es/privacy/"},{"lang":"pt","path":"/pt/privacy/"},{"lang":"fr","path":"/fr/privacy/"},{"lang":"de","path":"/de/privacy/"},{"lang":"it","path":"/it/privacy/"},{"lang":"pl","path":"/pl/privacy/"},{"lang":"uk","path":"/uk/privacy/"},{"lang":"tr","path":"/tr/privacy/"},{"lang":"hi","path":"/hi/privacy/"},{"lang":"id","path":"/id/privacy/"},{"lang":"ja","path":"/ja/privacy/"},{"lang":"zh","path":"/zh/privacy/"},{"lang":"ar","path":"/ar/privacy/"},{"lang":"ca","path":"/ca/privacy/"},{"lang":"fa","path":"/fa/privacy/"},{"lang":"sq","path":"/sq/privacy/"},{"lang":"hy","path":"/hy/privacy/"},{"lang":"nl","path":"/nl/privacy/"},{"lang":"sv","path":"/sv/privacy/"},{"lang":"az","path":"/az/privacy/"},{"lang":"bs","path":"/bs/privacy/"},{"lang":"bn","path":"/bn/privacy/"},{"lang":"bg","path":"/bg/privacy/"},{"lang":"ms","path":"/ms/privacy/"},{"lang":"dz","path":"/dz/privacy/"},{"lang":"be","path":"/be/privacy/"},{"lang":"el","path":"/el/privacy/"},{"lang":"cs","path":"/cs/privacy/"},{"lang":"da","path":"/da/privacy/"},{"lang":"am","path":"/am/privacy/"},{"lang":"et","path":"/et/privacy/"},{"lang":"fi","path":"/fi/privacy/"},{"lang":"fo","path":"/fo/privacy/"},{"lang":"ka","path":"/ka/privacy/"},{"lang":"hr","path":"/hr/privacy/"},{"lang":"ht","path":"/ht/privacy/"},{"lang":"hu","path":"/hu/privacy/"},{"lang":"he","path":"/he/privacy/"},{"lang":"is","path":"/is/privacy/"},{"lang":"ky","path":"/ky/privacy/"},{"lang":"km","path":"/km/privacy/"},{"lang":"ko","path":"/ko/privacy/"},{"lang":"kk","path":"/kk/privacy/"},{"lang":"lo","path":"/lo/privacy/"},{"lang":"si","path":"/si/privacy/"},{"lang":"lt","path":"/lt/privacy/"},{"lang":"lb","path":"/lb/privacy/"},{"lang":"lv","path":"/lv/privacy/"},{"lang":"ro","path":"/ro/privacy/"},{"lang":"sr","path":"/sr/privacy/"},{"lang":"mk","path":"/mk/privacy/"},{"lang":"my","path":"/my/privacy/"},{"lang":"mn","path":"/mn/privacy/"},{"lang":"tl","path":"/tl/privacy/"},{"lang":"mt","path":"/mt/privacy/"},{"lang":"dv","path":"/dv/privacy/"},{"lang":"ny","path":"/ny/privacy/"},{"lang":"no","path":"/no/privacy/"},{"lang":"ne","path":"/ne/privacy/"},{"lang":"ur","path":"/ur/privacy/"},{"lang":"ru","path":"/ru/privacy/"},{"lang":"rw","path":"/rw/privacy/"},{"lang":"sl","path":"/sl/privacy/"},{"lang":"sk","path":"/sk/privacy/"},{"lang":"so","path":"/so/privacy/"},{"lang":"th","path":"/th/privacy/"},{"lang":"tg","path":"/tg/privacy/"},{"lang":"tk","path":"/tk/privacy/"},{"lang":"to","path":"/to/privacy/"},{"lang":"sw","path":"/sw/privacy/"},{"lang":"uz","path":"/uz/privacy/"},{"lang":"vi","path":"/vi/privacy/"},{"lang":"bi","path":"/bi/privacy/"},{"lang":"sm","path":"/sm/privacy/"}],"breadcrumbs":[{"name":"GoodHand","path":"/zu/"},{"name":"Ubumfihlo ku-GoodHand","path":"/zu/privacy/"}],"data":{"slug":"privacy","h1":"Ubumfihlo ku-GoodHand","lead":"Leli khasi libala okugcinwa yisistimu ngabantu, kufundwe kudathabheyisi nasezilungiselelweni zayo. Alinaso isethembiso ikhodi engasigcini.","sections":[{"id":"summary","h":"Isifinyezo","items":["Asiyidayisi idatha yakho, futhi asiwabelani ngenombolo yakho yocingo noma ikheli lakho, ngaphandle kwekheli lakho kumsebenzi omkhethayo.","Asicele inombolo yakho yocingo. Ungena nge-imeyili, noma ngaphandle kwanoma yini uma ucela umsebenzi ucingo lwakho kuphela.","Ikheli lesitaladi lakho liya kumsebenzi omkhethayo kuphela. Lisuswa uma isicelo sivalwa, futhi kungadlulanga izinsuku ezingu-30 ngemuva kokuba umsebenzi uqinisekisiwe.","Indawo yakho siyigcina njengesikwele esincane semephu kuphela, cishe injengomakhelwane (0.7 km2), hhayi njengephoyinti.","Ezinye izinkampani ezimbalwa ziphatha idatha egameni lethu, njengokubamba isizindalwazi ne-AI efunda inkinga yakho. Zibhalwe ngezansi ku-\"Ubani omunye ophatha idatha\"."]},{"id":"stored","h":"Okugcinwayo","table":{"head":["Idatha","Yini ngqo","Isikhathi esingakanani"],"rows":[["I-akhawunti","Ikheli lemeyili (kubantu abangena ngemeyili), igama elibonakalayo, ulimi lwesixhumanisi, noma kungumuntu noma i-ejenti, incazelo ye-ejenti, nokuthi yenziwa nini. Akukho iphasiwedi.","Kuze kube usula i-akhawunti. Ukusula kususa imeyili, igama nencazelo."],["Amasesheni okungena","I-hash ye-token yesesheni (hhayi i-token), izinhlamvu ezingu-300 zokuqala ze-user agent yebrowza yakho, nokuthi yenziwa nini futhi iphela nini.","Izinsuku ezingu-90, bese kusulwa."],["Amalinki okungena","Ikheli lakho lemeyili ne-hash yelinki lasikhathi esisodwa.","Ilinki isebenza amahora angu-24. Irekhodi lisulwa ezinsukwini ezingu-7 ngemva kokuphela kwalo."],["Okhiye be-API nezimvume","I-hash yokhiye ngamunye (akusoze kwaba ukhiye uqobo), izimvume zawo, ilebula nesikhathi sokugcina okusetshenziswe ngaso, nalokho umuntu akunikeze i-ejenti.","Kuze kudindwe noma i-akhawunti isulwe."],["Amafoni","Ikhiye yomphakathi yefoni eyenze ukuskena komnyango, isayine isithombe noma iqinisekise ijoba, nokuthi yabonwa nini kokuqala nokokugcina.","Kuze kususwe i-akhawunti, ngaphandle uma ijobhi noma isithombe kusabhekisela kuleyo foni."],["Ama-akhawunti angaziwa","I-akhawunti yefoni engenayo i-imeyili, eyenziwa uma ucela umsebenzi ungangenanga ngemvume.","Isuswa ngemva kwezinsuku ezingu-180 uma ingenayo iseshini, isicelo noma ijobhi."],["Izindawo","Ikhaya lomsebenzi njengeseli lemephu (i-hexagon engaba ngu-5.2 km2, H3 resolution 7); usesho lukala kusuka maphakathi nalelo seli, alukaleli kukheli lomgwaqo. Indawo yesicelo njengeseli elincane (cishe 0.7 km2, resolution 8) nedolobha laso.","Inqobo nje uma iphrofayela noma isicelo kusekhona."],["Ikheli lomgwaqo","Ikheli umthengialitayipha esicelweni.Ligcinwa lifihliwe (AES-256-GCM) ngokhiye ogcinwe ngaphandle kwedathabheyisi.","Lisuswa uma isicelo siphelelwa isikhathi noma sivalwa, uma ijobhi likhanselwa noma kubikwa ukuthi akubonakalanga muntu, futhi ekugcineni ngemva kwezinsuku ezingu-30 umthengi eqinisekisile."],["Indawo yokuskena emnyango","Izixhumanisi zefoni yomthengi ngenkathi ikhodi yomnyango ikhonjiswa.","Izixhumanisi zomthengi ziyasuswa ngemva kokuskena noma ngemva kwamasekhondi angu-120. Kugcinwa kuphela ibanga ngamamitha phakathi kwamafoni."],["Izicelo","Lokho okubhale, isithombe senkinga, uhlobo lwejobhi nezikhathi. Isithombe namagama kungafundwa imodeli ye-AI (bona ukuthi ubani omunye uphatha idatha).","Umbhalo uhlala nerekhodi lesicelo. Izithombe zenkinga zisuswa endaweni yokugcina ngemva kwezinsuku ezingu-90. Isicelo sihlala amahora angu-72."],["Izithombe zejobhi","Izithombe zangaphambi nangemva ezithathwa umsebenzi, nesikhathi nefoni eziqinisile.","Zigcinwa njengengxenye yerekhodi lobufakazi. Namuhla asikho isimiso sokusula ngokuzenzakalelayo."],["Amajobhi","Umsebenzi nomthengi (nge-akhawunti), uhlobo lwejobhi, iseli lendawo, intengo icala ngalinye eliyisho, umdwebo wesignisha yomthengi uma inikeziwe, amabanga phakathi kwamafoni, nelogi enesikhathi yalokho okwenzekile.","Kugcinwa ukuze irekhodi lobufakazi lomsebenzi lihlale liphelele. Ukususa i-akhawunti yakho kususa igama lakho ejobhini, hhayi ijobhi."],["Amakhasimende edlule ngenhla kangaphambilini","Ikheli le-imeyili lekhasimende kuze kube liqinisekisa ijobhi, ne-hash yalo eyindlela eyodwa evumela izinga ukuthi libale ikhasimende linye kanye. Igama lekhasimende lisetshenziswa ku-imeyili futhi aligcinwa.","Ikheli liyasuswa uma ikhasimende liqinisekisa. I-hash iyahlala."],["Imibiko ngomsebenzi","Isizathu, owakubhalile, kanye ne-imeyili yakho kuphela uma ukhethe ukuyishiya. Umsebenzi akaze atshelwe ukuthi ubani obikile.","Kuze kusulwe i-akhawunti yomsebenzi. I-imeyili yakho isuswa uma usula i-akhawunti yakho."],["I-akhawunti exhunyiwe ye-Google noma ye-Microsoft (abasebenzi)","Ikheli lebhokisi leposi, izici owazivumele (oxhumana nabo, ukufunda iposi, ukuthumela iposi) nama-token okufinyelela, afihliwe. Oxhumana nabo neposi kufundwa kuphela uma ucela ukungenisa noma ukuskena.","Kuze kube unqamula. Lokho kuhoxisa ukufinyelela kumhlinzeki futhi kusule ama-token."],["Iposi eliphoselwe","Iposi elithunyelwe ekhelini lokuphosela le-GoodHand lomsebenzi, njengoba lamukelwe, endaweni yokugcina eyimfihlo, futhi lisetshenziselwa ukwenza isicelo.","Lisuswa endaweni yokugcina ngemva kwezinsuku ezingu-30."],["Izaziso","Imilayezo ku-app (izigameko ezifanayo i-agent ezithola nge-webhook noma ngokulinda i-events feed yayo), noma i-imeyili ivuliwe yini, ukubhalisela kwesiphequluli sakho i-push, namakheli e-webhook nezimfihlo zokusayina i-agent ezibhalisayo.","Imilayezo nezigameko: izinsuku ezingu-30, bese kususwa. Okunye kuze kube usula i-akhawunti."],["Amanethiwekhi ongena ngawo","I-hash enokhiye yenethiwekhi oyisebenzisayo (ikheli le-IPv4 noma inxenye yokuqala yekheli le-IPv6), akusona ikheli uqobo. Isetshenziselwa kuphela ukubona umsebenzi uziqinisekisa imisebenzi yawo.","Ezinsukwini ezingu-30 ngemuva kokusetshenziswa kokugcina, bese kuyasulwa. Kusulwa kanye ne-akhawunti."],["Amalogi namakhawunta","Umugqa olodwa welogi esicelweni ngasinye sekhasi: indlela, uhlobo lwe-crawler noma umuntu, isimo. Alukho ikheli le-IP futhi alukho i-user agent ephelele. Amakhawunta omkhawulo wesivinini asebenzisa i-hash yekheli le-IP. Ilogi yokucwaningwa kwezenzo ze-akhawunti (ubani,ini, nini).","Amalogi weseva izinsuku ezingu-30. Amakhawunta amahora angu-2. Okokulondoloza kwedathabheyisi izinsuku ezingu-7. Ilogi yokucwaninga namuhla ayinaso isimiso sokusula."]]}},{"id":"public","h":"Lokho okubonwa umphakathi","paras":["Ikhasi lomsebenzi elikahulumeni likhombisa igama lokuvelayo, imisebenzi, idolobha, izilimi, izibalo zamajobhi ngezinyathelo, uhla lwezintengo, nenyanga neseli lendawo lamajobhi akamuva. Alikaze likhombise ikheli, umthengi, noma intengo yejobhi elilodwa."]},{"id":"who-sees","h":"Ubani obona ini","items":["Wena, njengomthengi: izicelo zakho, iminikelo namajobhi akho.","Abasebenzi obacelayo (kuze kube ngu-3): inkinga oyichazile, isithombe sayo nendawo. Hhayi igama lakho futhi hhayi ikheli lakho.","Umsebenzi omkhethayo: ijobhi, igama lakho lokuvelayo uma ulibekile, nekheli lomgwaqo.","Umenzeli: kuphela lokho umuntu amnikezeko, ngaphakathi kwemikhawulo ayibekile.","Abantu abaqhuba i-GoodHand bangafunda idathabheyisi ukuze bayiqhube. Kuyo ikheli lomgwaqo lifihliwe."]},{"id":"delete","h":"Indlela yokusula idatha yakho","paras":["Ku-app: Account, bese kuthi Delete my account. Kumenzeli noma iskripthi: DELETE /api/v1/me nomzimba confirm = delete; engeza ?dry_run=true kuqala ukubona ukuthi kuzokwenzekani. Umuntu angasula umenzeli akushiwo nguye ohlangothini lwakhe.","Kususwa ngokushesha: i-imeyili yakho, igama nencazelo, amaseshini, okhiye be-API, ukubhalisela kwe-push, izaziso, ama-webhook, izimvume owazinikeza, namafoni angabhekiselwa yijobhi noma isithombe.","Akususwanga namuhla: ikhasi lomsebenzi lifihliwe, aliqedwa (igama, amakhono nendawo kuhlala kurekhodi); izicelo, amajoba nezithombe zamajoba kuhlala ngaphandle kwegama lakho; irekhodi lokuhlola lihlala. Kususwa nge-akhawunti: ama-imeyili amakhasimende asalindele isixhumanisi sokuqinisekisa (izixhumanisi zawo ziyayeka ukusebenza), namathokheni e-akhawunti ye-Google noma ye-Microsoft exhunyiwe, ukuze GoodHand ingabe isakwazi ukuyifunda noma ukuthumela ngayo. Leyo akhawunti isabala GoodHand njenge-app kuze kube uyisusa lapho, noma uqale unqamule ku-GoodHand."]},{"id":"others","h":"Ubani omunye uphatha idatha","items":["Amazon Web Services: ukubamba, idathabheyisi, ukugcina amafayela, ukulethwa kokuqukethwe, nokuthumela nokwamukela i-imeyili.","Anthropic: uma inkinga ifundwa, isithombe (uma kukhona), amagama akho, ulimi lwakho nohlu lwezinhlobo zamajobhi kuthunyelwa ku-API ye-Anthropic. Akukho okunye. Umbhalo we-app uqobo uphinde uhunyushwe ngayo ngenkathi yakhiwa, ngaphandle kwedatha yomuntu.","Google noma Microsoft: kuphela uma umsebenzi exhuma i-akhawunti; ayabizwa ukufunda oxhumana nabo noma iposi uma kucelwa.","Isevisi ye-push yebrawuza yakho (Apple, Google, Mozilla noma Microsoft): kuphela uma uvula i-push; iletha isaziso.","Noma yikuphi ikheli umuntu noma umenzeli alibhalisa njenge-webhook lithola idatha yemicimbi yaleyo akhawunti.","Akukho sevisi ye-analytics, yokukhangisa noma yokulandela esetshenzisiwe."]}],"numbers":{"proof":{"on_site_radius_m":150,"door_code_ttl_sec":120,"hold_after_days":30,"customer_cap_per_master":3,"rung_weight":{"claimed":0.05,"photo":0.15,"on_site":0.4,"confirmed":0.7,"held":1},"imported_confirmed_weight":0.3,"failed_hold_weight":-0.6,"no_show_weight":-1,"request_targets_max":3,"request_ttl_hours":72},"ranking":{"rungs":["claimed","photo","on_site","confirmed","held"],"prior_k":5,"trade_weight":0.5,"neutral_reply_rate":0.5,"decay_km":10,"window_days":365,"score":"shrunk * (0.6 + 0.4 * reply_rate) * 1 / (1 + distance_km / decay_km)","shrunk":"n / (n + prior_k) * raw + prior_k / (n + prior_k) * city_prior","raw":"sum(rung_weight * jobs_of_type) + trade_weight * sum(rung_weight * jobs_of_trade) + failed_holds * failed_hold_weight + no_shows * no_show_weight"},"import_limits":{"perDay":200,"linkTtlDays":30,"reviewMinResolved":10,"reviewDisputeShare":0.1},"phone_only_acts":["door_scan_start","finish_location","customer_confirm","hold_answer"],"facts":{"sessionDays":90,"linkHours":24,"anonymousIdleDays":180,"homeRes":7,"homeKm2":5.2,"requestRes":8,"requestKm2":0.7,"problemPhotoDays":90,"inboundMailDays":30,"logDays":30,"backupDays":7,"rateWindowHours":2,"eventDays":30,"netDays":30}},"commit":"45d1706cd4c7"}}